Frequently Asked Questions

If the questions below did not provide you with the necessary assistance, please contact us via the Debonair Contact Kiosk. here

 

I live near the Debonair District, how can I place an order?

For any in-district purchases, please contact us directly. We are always creating so make sure we are able to take your request.

 

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted. We strive to dispatch orders efficiently to meet the expectations of our valued community.

 

I didn't receive a confirmation email, did my order go through?

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

 

I didn't receive a tracking number, when should I expect it?

If you are a domestic customer, you should receive a shipping confirmation email within 5-7 business days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 7-10 business days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, we are unable to combine shipments on multiple orders.

I emailed customer service, how long will it take them to respond?

For an immediate answer, you can contact a representative on Live Chat during business hours. For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during holidays.

Which countries do you ship to?

We ship internationally. Domestic/International fees are calculated at checkout. .

Can I change the address that my order is shipped? Can I pick it up at a UPS store?

No, Debonair District only ships to the customer's listed address and cannot be rerouted to a local store.

I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.

Can I pick up my online order at the store?

Yes, you can unless it is a collaborative item.

Can I use an online credit in store?

• Unfortunately, Debonair District online credits can only be used on DebonairDistrict.com, and cannot be used in the shop.

I just received my online order. Can I return it for a full refund?

Unfortunately, we do not issue refunds. We offer a store credit, minus an $8 shipping fee, for online returns. This credit can only be used online. Please refer to our Return/Exchange Policy, located within our Terms & Conditions. If you need to make a return, simply click the link here and follow the instructions on the page.

Will my online gift card expire?

No, fortunately, the gift card that we issue online store credit to will never expire.